Nov 21, · ‘The customer is usually right’ focuses on the immediate fulfillment of the buyer with little regard to get the final result of experience and an important section of the experience is a outcome. A customer will not be satisfied if the final result isn’t the actual truly wanted, no matter how happy a customer is with their treatment throughout the blogger.comted Reading Time: 7 mins Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers Aug 26, · Customer is always right for three reasons. First, the customer is always right is not the criterion of distinguished between right and wrong but is the criteria of the service work because the focus of the work is how to help customers make the right choices, and how to provide good service to customers
Essay on “The Customer is Always Right” - Words | Bartleby
Please join StudyMode to read the full document, essay about customer is always right. Abstract The customer is always right, essay about customer is always right. Many sellers think that some the customer is unreasonable and vulgar. Customer is always right for three reasons. First, the customer is always right is not the criterion of distinguished between right and wrong but is the criteria of the service work because the focus of the work is how to help customers make the right choices, and how to provide good service essay about customer is always right customers.
Next, understand the psychology of the customer can help employees easily cope with them. It is can make the seller better serving the customers and make customers to have a higher level of satisfaction. Finally, allowing guests to be picky, can improve the quality of companies and salespeople. The example of Apple and Nokia demonstrates that picky customers can make the seller better serving the customers and make customers to have a higher level of satisfaction.
The survival and development of enterprises rely on the trust and support of the customer, essay about customer is always right. Like Zhang as cited in Gluckman, the last paraphrase This policy has lived for many years since and fabricated by Harry gordon selfridge in london to persuade consumers of satisfactory services[Alexander Kjerulf,]. I would personally like to differ and go against this statement. These are the following reasons to go against this old age policy.
Primarily, customers have needs and try to quench the urge of their wants while business are the essay about customer is always right of the solutions consumers need. They try to satisfy them in the most efficient way possible however most consumers think they are experts in knowing everything when in actuality the business and its staff are the qualified experts.
Customers are more likely to want what they want in the moment rather than what will help them the most in the long term and hence if this is followed it could potentially destroy any long-term satisfaction leading to shift in customer relation base for the business which will eventually cause a loss for both the business and consumers. That is the consumers will miss out on an opportunity of having an effective product to quench their needs and wants for the long term while businesses lose Satisfied and happy customers will promote your products or services Having your customers as ambassadors help you expand your business quickly Helps company to operate more efficiently in long run Listening to complaints or feedbacks essay about customer is always right help a business to identify and ammend its weakness.
Customers whose complaints are attended to are more likely to be returning customers. Unfair to employees Demanding customers are a waste of time and resources Time used to deal with essay about customer is always right customers can instead be used for potential good ones instead. Employees should be well equipped with training to improve customer service.
Argument 2 : Obtain higher profitability in the long term Customers vs. Businesses Customers today still believe the old adage that the customer is always right. The debate between customers and business owners on who is really right can even be traced back to where this business principle came from.
This has become the basis for many customer service programs across the world. The adage was a method used to teach employees to go out of their way to make the customer happy. It did not literally mean the customer is always right, essay about customer is always right. As a restaurant manager I have been coached to follow this basic business principle. However, I have found that the customer is not always rightbut they are still always the customer.
Today businesses have so many competitors and can easily lose customers Parents are not always right. Parents, are humans. Humans, make mistakes. Everyone makes mistakes. However, most parents THINK they're always right. Because they think that they are older and more knowledgeable, which is true they will never make mistakes.
However, it is because that they think that they're older and more knowledgeable they make the mistakes, essay about customer is always right. Often, they do not admit their mistakes or they make up excuses like "I'm testing you".
There are a handful of parents in this authoratative world which do admit to their mistakes, like mine, sometimes. However, they are still not always right. Being right and thinking that you're right are two different things completely.
If a parent keeps thinking he is always rightseveral problems will occour. If the child is powerless to the situation, or is in no postition to conduct an arguement, the child would be mistaken, resulting ina nother two possible outcomes.
One, if the child is of a younger age, he will feel unjustly treated, but will let it pass. Two, if it is a teenager, he or she might hold a grudge against the parent, complicating issues. They will then be at an emotional war. If the child is in a position to relatiate, things can get out of hand. The child might end up fighting with a parent in a heated arguement, where eventually might end up in a fight, or the Stewart, and relies on L. Edvinsson's definition of IC [4]. Another disadvantage of this ratio is that the market value based on market price, which essay about customer is always right not always reflect the intrinsic value of the company.
Very often, the market value is divergent from the fundamental value determined using the DCF valuation model. In some instances particularly in times of crisis may be the result of emotions emerging in the stock market. Book value used in the construction of ratio is also not without drawbacks. The book value is determined as of the date of balance sheet and is based on historical cost, which may differ from the present value of the assets. Thus, some authors assume that the existing differences between market value and the book value of equity does not evaluate IC, but merely confirms its existence in the company.
However, due to data availability, and ease of today are based on the majority's decision, placing importance, and the right to make decisions, on the people, and their choices. Even in societies that do not function this way, the majority's ways of thinking are reflected in how they act. Is this majority decision always righthowever? Can the majority be trusted to make decisions and behave in ways that are considered " right ", "moral", and "justified"?
In my opinion, believing that the majority will always be right is a questionable and debatable belief, as it can often be a false assumption, and it should also be acknowledged that the majority itself will change over time, as will their beliefs. A well-known example of poor decisions made by the majority is found in racism, or any other discriminatory thoughts and behaviours that have been, and are still, exhibited.
For example, the violent and wide-spread racism found in history, such as that in American history, was an instance where the majority, in this case, an American-Caucasian majority, decided that they were the superior race, essay about customer is always right, that they were to have privileges, while African-Americans, Chinese, Japanese, and others of different ethnicities, were to be of a lesser status.
This decision was a majority decision, but was it right? Was it right to pay Chinese workers five dollars less when working on the transcontinental railroad, and give them no a world of 6,, people. She is a gorgeous girl and I am insanely jealous of her; I know for a fact that I judge people I am jealous of. When we were talking, I found essay about customer is always right original idea of her completely deteriorating.
The more I think about my socialization with Brooke, the more I realize that I am wrong. Now, I realize that I enjoy talking to her. I hope we keep talking and maybe even one day become friends. Essay about customer is always right hope that eventually she will see me as someone she can talk to about her problems instead of cutting herself. When Essay about customer is always right spoke with her, I felt like I could be honest and be myself and I rarely feel this way with anybody.
Sign Up. Sign In. Sign Up Sign In. Home Essays Customer Is Always Right. Customer Is Always Right Topics: WantNeedsingles Pages: 1 words Published: August 26, Continue Reading Please join StudyMode to read the full document. You May Also Find These Documents Helpful.
Read More. Customer Is Always Right Policy Analysis Essay Customer Is Always Right Research Paper Businesses Research Paper Essay about Parents Are Not Always Right are frequents customers always customers Essay Is the Majority Always Right Essay Essay on Not Always Right Popular Essays.
Msa Mechanical and Electrical Consultants Housing Issues South Africa South Africa Essay Unconscious mind Essay Motivation Essay Sibling Essay Organization Essay Cat Essay. Join millions of other students and start your research Become a StudyMode Member Sign Up - It's Free.
Customer Service Expert Answers: Is the Customer Always Right?
, time: 1:59The Customer is Always Right Essay
Aug 26, · Customer is always right for three reasons. First, the customer is always right is not the criterion of distinguished between right and wrong but is the criteria of the service work because the focus of the work is how to help customers make the right choices, and how to provide good service to customers Nov 21, · ‘The customer is usually right’ focuses on the immediate fulfillment of the buyer with little regard to get the final result of experience and an important section of the experience is a outcome. A customer will not be satisfied if the final result isn’t the actual truly wanted, no matter how happy a customer is with their treatment throughout the blogger.comted Reading Time: 7 mins Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers
No comments:
Post a Comment